Website Development Services
Easy Computer Systems, LLC provides a 100% satifaction guarantee for all Web Development Services. If you are not satisfied, PRIOR TO US RECEIVING FINAL APPROVAL and YOU (the customer) RECEIVING THE FINISHED PRODUCT, Easy Computer Systems will refund your entire purchase. All customers have the opportunity to review the final draft of their project prior to accepting delivery, no refunds will be issued or granted after project files have been delivered or loaded to a web hosting service.
All Subscription Web-based Services
Web-based services (hosting, business applications, user license fees, marketing, etc) are non-refundable unless services have been paid for and become unavailable for an extended period of time. Services are not prorated and any part of a month constitutes usage for the current calendar month.
Graphic Design, Video Creation, Content Writing Services / ( Creative Services )
No refunds are available for any Creative Services once work has been started, has been completed, and/or delivered unless otherwise stated in writing.
Software Services / Business Applications
If using an application provided by Easy Computer Systems, LLC and if you are not completely satisfied within thirty (30) days of your initial registration/account activation, Easy Computer Systems, LLC will fully refund the amount paid during the initial thirty (30) days.
No refund requests will be considered once account has been activated, access granted, and the initial thirty (30) day guarantee has expired unless otherwise stated in writing.
Unless a computer, peripherial device, or electronic part is determined to be DOA (dead on arrival), all sales are final. Deposits received for Computer Hardware or other services may be considered for a refund on a case-by-case basis with a 20% ( twenty percent ) restocking/return fee if items have already been ordered and received by Easy Computer Systems, LLC but not yet installed/delivered to you (the customer). Because Easy Computer Systems, LLC does not maintain an inventory, some items may not be able to be returned to the manufacturer or sales entity and will become a loss to Easy Computer Systems, LLC if a customer "changes their mind". For that reason, All Computer Hardware sales are typically final unless otherwise agreed upon prior to purchase.
Technical Support / Computer Services
No refunds are available for technical support services. Computer repair services with a no fix, no fee guarantee applies when we agree to fix a device for an agreed price and we are unable. No fee does not apply to parts. Any parts used in the attempt to fix a device will need to be returned in order for the no fix, no fee to apply. Easy Computer Systems, LLC reserves the right to refuse to attempt fixing a device if it is determined it is beyond repair or not cost effective to do so.
Third Party Services
Any and all fees paid to a third party and not Easy Computer Systems, LLC for services (i.e. Management Services, Third-Party License Fees, etc) are subject to their payment terms and refund policies.